Return & exchange policy

We offer free returns! You can submit a return request within 14 days of delivery.

All products are returnable including product(s) purchased during promotion/sales except for non-returnable products.

      Non-Returnable Products

• Beauty Products (Eg: Hand Cream & Sets, Sanitizers, and etc)
• e-Gift cards
• Bedding sheets
• Kids Drinking Bottle
• Water Bottle
• Blankets
• Baby bibs
• Face masks
• Hosiery
• Lingerie Sets (Eg: Women's Shapewear and Body Shaper)
• Underpants
• Socks
• Swimwear *only returnable with the original hygiene sticker

*As the list is non-exhaustive and may vary from time to time, you may always refer to this page to determine the item's return eligibility.

Products must be:

- Unused/ unwashed/ unworn
- In its original packaging with unique identifier (UID) and original tags intact
- Shoes must be returned in its original box
- Packed & sealed in the same parcel bag/box or polymer bag

For returns of fragile item(s), ensure to wrap and secure the item(s) with protective materials (Eg: bubble wrap) to avoid damage during shipping.

If you have not submitted a return form, please click here for a step-by-step guide.