To request a return, please follow the steps below,
2. Fill in the order information and find your orders by email or zip code
3. Select the product you’re returning and reason(s) for return
4. Click ‘Submit’
If you are a registered member, you may also sign in to ‘My Account’ and click ‘My Orders’. Then follow steps (3) & (4) above.
Once the return request is submitted, our Customer Care assistant will be in touch with you within 1-2 working days to arrange a pick-up date and time. Do take note that returns without authorization will not be accepted. This is including returns mailed to our corporate office directly.
Please make sure you’ve received the product(s) in the first place. You can’t request a return for orders that are still in transit.
Please refer to our return policy for more information.