Channel: Online
Facing difficulties to utilize our discount/coupon code?
Here are a few tips that will help:
Omit additional spaces
Ensure you are signed in when you checkout
Only a single discount/coupon code is allowed per checkout
Always check on the code's expiry date
Below are the types of the voucher error message and its solution:
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Coupon code has been used
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Your code has been utilized. To check the validity of your code, please go to "My Account > My Coupons"
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| Coupon code is invalid. Please verify the code and omit any spaces |
Your code is invalid. To check the validity of your code, please go to "My Account > My Coupons" or from the email notification and copy the given code directly and paste it in the "Apply Code" field. Remove any spaces in the front and back. |
| Coupon code doesn't meet the min requirement. Please refer to the terms and conditions |
Your shopping cart does not meet the requirements in the terms and conditions. Example: Welcome Voucher is valid for minimum purchase of $50. For more information on the terms & conditions of your voucher, please click here on the applicable promo/voucher. |
| Coupon code is expired |
Your code has expired. To check the validity of your code, please go to "My Account > My Coupons"
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| Coupon code is for members only. Kindly log on to your account |
You have not logged into your account, please do so before checking out with your promo code. If you are not a member, you can sign-up here.
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*Please note that extension of discount/coupon code expiry is not allowed. |
What if I did not enter or apply discount/coupon code before placing an order?
We are unable to reimburse the unused discount/coupon code. Depending on the terms and conditions, the discount/coupon code may be still valid for your next purchase if it is still within the validity period.
Is discount/coupon code refundable for cash?
- Any used or unused discount/coupon codes are non-refundable for cash.
- For a product that was purchased using a discount/coupon code, only the final nett price (after discount) will be refunded.
Can I use the voucher code at Cath Kidston stores?
All e-vouchers issued by Cath Kidston online are only applicable for our online website
