Facing difficulties to utilize our discount/coupon code?
Here are a few tips that will help:
Omit additional spaces
Ensure you are signed in when you checkout
Only a single discount/coupon code is allowed per checkout
Always check on the code's expiry date
Below are the types of the voucher error message and its solution:
*Please note that extension of discount/coupon code expiry is not allowed.
Coupon code has been used
Your code has been utilized. To check the validity of your code, please go to "My Account > My Coupons"
|Coupon code is invalid. Please verify the code and omit any spaces
||Your code is invalid. To check the validity of your code, please go to "My Account > My Coupons" or from the email notification and copy the given code directly and paste it in the "Apply Code" field. Remove any spaces in the front and back.
|Coupon code doesn't meet the min requirement. Please refer to the terms and conditions
||Your shopping cart does not meet the requirements in the terms and conditions. Example: Welcome Voucher is valid for minimum purchase of $50. For more information on the terms & conditions of your voucher, please click here on the applicable promo/voucher.
|Coupon code is expired
Your code has expired. To check the validity of your code, please go to "My Account > My Coupons"
|Coupon code is for members only. Kindly log on to your account
You have not logged into your account, please do so before checking out with your promo code. If you are not a member, you can sign-up here.
What if I did not enter or apply discount/coupon code before placing an order?
We are unable to reimburse the unused discount/coupon code. Depending on the terms and conditions, the discount/coupon code may be still valid for your next purchase if it is still within the validity period.
Is discount/coupon code refundable for cash?
- Any used or unused discount/coupon codes are non-refundable for cash.
- For a product that was purchased using a discount/coupon code, only the final nett price (after discount) will be refunded.
Can I use the voucher code at Cath Kidston stores?
All e-vouchers issued by Cath Kidston online are only applicable for our online website