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  1. Help Center
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FAQ

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Account and Membership

Order

  • How do I order?
  • How do I add to cart?
  • How do I apply discount or voucher code?
  • How do I know if my order is confirmed?
  • Do I need an account to place an order?
  • How do I amend my order?
See all 12 articles

Payment

  • Do you have the same price online and in the store?
  • What are the accepted payment methods?
  • Do you offer cash on delivery method?
  • Can I make payment by instalments?
  • How do I update debit or credit card?
  • What currency are your prices in?

Delivery

  • What should I do if my delivery or return pick up failed?
  • Why my order is delayed?
  • What are the delivery methods and time?
  • How much is the delivery fee?
  • Why free shipping is not applied for my order?
  • How do I track delivery?
See all 13 articles

Return/Refund

  • How do I return an item and get a refund?
  • What is your return policy?
  • What is your exchange policy?
  • When will I get my refund?
  • Will I be refunded with delivery fee for returns and refunds?
  • What will happen if my return is rejected?
See all 8 articles

Others

  • How do I contact Customer Care?
  • Do you have 'send as gift' option?
  • Can I find the same products online as in Cath Kidston stores?
  • Can I earn wt+ points when I shop at Cath Kidston Online?
  • Can I redeem my wt+ points when I shop at Cath Kidston Online?
  • How can I apply for a job?
See all 7 articles
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