FAQ

Promotions

• [Online & In-store] National Day Special - Selected Items at $56 only
• [Online & In-store] National Day Special - 15% Off Min. 2 Items
• Wt+ Members - Online Vouchers
• Wt+ Members - 10% Off Regular Priced Items No Min. Spend
• [Online & In-store] Moomins Collection Gift With Purchase Promotions : Free Moomins Lanyard With Min. Nett Spend Of $80. While Stocks Last.

Account and Membership

Order

• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Gift service

Payment

• Guidelines to update payment methods
• Payment methods

Delivery

• Order delivery journey
• Our delivery schedule & fee
• Delivery address eligibility
• Overseas delivery
• Order helpline

Return/Refund

• Return & exchange policy
• [In-Store] Return & exchange policy
• Return form guideline
• Returns packing guide
• Drop off guide
• Refund made easy

Store List

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Others

• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference
• Wt+ membership