FAQ

Promotions

• Online Namogoo Vouchers - Up to 20% Off Min. Spend $85
• Online Namogoo Vouchers - Up to 15% Off Min. Spend $65
• Wt+ Members - Online Vouchers
• Wt+ Members - 10% Off Regular Priced Items No Min. Spend

Account and Membership

Order

• Corporate/Bulk Purchase Inquiry
• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments

Payment

• Guidelines to update payment methods
• Payment methods

Delivery

• Order delivery journey
• Our delivery schedule & fee
• Delivery address eligibility
• Overseas delivery
• Order helpline

Return/Refund

• Return & exchange policy
• [In-Store] Return & exchange policy
• Return form guideline
• Returns packing guide
• Drop off guide
• Refund made easy

Store List

• Find us

Others

• [Online] Gift Service
• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference
• Wt+ membership