FAQ

Promotions

• Lunar New Year 2023 | WT+ Member Benefits
• Lunar New Year Sale (12-29 January 2023)
• Lunar New Year Special (2 - 29 January 2023)
• Christmas GWP
• Cath Kidston x ShopBack PayLater
• Cath Kidston x Atome

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Account and Membership

• wt+ Club Welcome voucher terms and conditions

Order

• Missing Items in Order
• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Corporate/Bulk Purchase Inquiry

Payment

• Payment methods
• Guidelines to update payment methods

Delivery

• Order delivery journey
• Our delivery schedule & fee
• Delivery address eligibility
• Overseas delivery
• Order helpline

Return/Refund

• Return & exchange policy
• [In-Store] Return & exchange policy
• Return form guideline
• [Online] Store Return
• Returns packing guide
• Drop off guide: SingPost

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Store List

• Find us

Others

• [Online] Gift Service
• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference