FAQ

Promotions

Account and Membership

Order

• How do I order?
• How do I add to cart?
• How do I apply discount or voucher code?
• How do I know if my order is confirmed?
• Do I need an account to place an order?
• How do I amend my order?

Payment

• Do you have the same price online and in the store?
• What are the accepted payment methods?
• Do you offer cash on delivery method?
• Can I make payment by instalments?
• How do I update debit or credit card?
• What currency are your prices in?

Delivery

• What should I do if my delivery or return pick up failed?
• Why my order is delayed?
• What are the delivery methods and time?
• How much is the delivery fee?
• Why free shipping is not applied for my order?
• How do I track delivery?

Return/Refund

• How do I return an item and get a refund?
• What is your return policy?
• What is your exchange policy?
• When will I get my refund?
• Will I be refunded with delivery fee for returns and refunds?
• What will happen if my return is rejected?

Others

• How do I contact Customer Care?
• Do you have 'send as gift' option?
• Can I find the same products online as in Cath Kidston stores?
• Can I earn wt+ points when I shop at Cath Kidston Online?
• Can I redeem my wt+ points when I shop at Cath Kidston Online?
• How can I apply for a job?