FAQ

Promotions

• Wt+ Members - Online Vouchers

Account and Membership

Order

• Missing Items in Order
• Before your order (Pre-order)
• After your order (Post-order)
• Order cancellation or amendments
• Corporate/Bulk Purchase Inquiry

Payment

• Guidelines to update payment methods
• Payment methods

Delivery

• Order delivery journey
• Our delivery schedule & fee
• Delivery address eligibility
• Overseas delivery
• Order helpline

Return/Refund

• Return & exchange policy
• [In-Store] Return & exchange policy
• Return form guideline
• Returns packing guide
• [Online] Store Return
• Drop off guide: SingPost

Store List

• Find us

Others

• [Online] Gift Service
• Career inquiry
• Collaboration inquiry
• [Online & In-store] Product & price difference
• Wt+ membership
• Wt+ points for online transaction